Dental provision with the Dentteam group of practices continues to be provided but the cashless billing through Healix has been removed. This is due to administrative issues between the two organisations and is no reflection of the quality of dental treatment which remains high. Therefore costs now have to be paid for at the time of treatment and claimed back on JPA. What is important for individuals is that they are aware of the 3 categories in paragraph 17 and what that means in terms of paying and claiming back:
- Emergency – paid and claimed back on JPA if required.
- Routine – paid and immediately claimed back on JPA.
- Non-routine – prior approval to be gained before proceeding with treatment, paying and then claiming back using the approval.
The DIN (details available from Brunssum HIVE) provides detail of the treatment in each of those categories, explains how to claim the money back and where to seek guidance if required. Advice and assistance from the NSE should be sought if there are challenges concerning this method of payment.
The senior team are working hard to resolve this 3rd party issue as we understand that this is an extra administrative burden on everyone.
