DIO Fault Reporting Process Change

All occupants in Single Living and Service Families Accommodation are requested to make note of the following changes to the Fault Reporting process:

The DIO fault reporting tool on EJSU.net been disbanded with immediate effect.
To this end, all fault reports are to be emailed directly to the DIO Brunssum Helpdesk Multiuser, using the following email address: DIO-BRUNSSUM-HELPDESK@mod.gov.uk
When emailing in your fault report, please include the following information:

• Address
• Full description of the fault
• Location of the fault
• Contact telephone number
• Availability for an appointment
• Photograph(s) of the fault, if you are able to do so safely

Your email will be actioned within normal working hours by the DIO Brunssum Helpdesk.
For all emergency requests (outside of working hours) – for example total loss of heating and/or hot water - occupants are to contact the HQ JFC UK Duty NCO on:

0031(0) 651 520 896.
If for some reason the duty person cannot be contacted, please call the SHAPE duty number on:

0032(0) 475 753 850.